I missed my post for yesterday too, but honestly nothing significant happened beyond water-staining the piano bench (and then fixing it with mayo, who knew!), Amanda owning her 10 miler, and getting the chance to meet some guy named Pete. Those were the highlights beyond my time fused to the couch while my dad and brother watched sports and documentaries. I swear I honestly do not want a TV in my future house. I would rather be out than watching people while they're out. I need to make up for the hours of my young life I spent in front of the tube before I get too old.
On with today... it was super frustrating. Customers frustrated me (2 of the 30 or so, but enough to dull the day), coworkers frustrated me, and I frustrated myself. I made a record for over-rings, got attitude from co-workers for no real good reason, and a couple customers pushed my buttons. I'll share my customer stories. Do not feel obligated to read on because the rest is not very classy, nor interesting. Some venting is healthy, right?
Senario 1: I answer the phone. There is a young woman on the other end asking about our low-carb options. I tell her we only have no-sugar added options. She asks if I know the nutrition facts for those. I tell her that the website TCBY.com has all the information she needs, but I estimated they have about 7g of sugar versus 17g of sugar. She tells me that's not what she is talking about, and that we should have them in chocolate and vanilla. Then, I remember we used to carry low-carb soft serve when I was in high school when the Atkins diet was big. I relay that thought on to her. She admits she is on the Atkins diet, and it restricts her from consuming the sugar alcohols in the no sugar added flavors. She then goes on to tell me the low-carb yogurt is advertized with toppings to total 8 carbs. Additionally, she comments that that is false advertisement if we don't carry it but offer a coupon for a free one with a purchase of a cake or pie. I apologize and explain to her that they did not sell well here, so we stopped carrying that product. She then goes on about how she just moved from California and sounded very desperate to know where else in the area she could find low-carb frozen yogurt. I tell her I honestly have no idea, but apologized again... but I barely got that in as she kept going on about how awful it is here to find low-carb frozen yogurt. I tell her I understand how hard it is because I could barely think of anywhere else that had frozen yogurt, let alone low-carb varieties. I suggest she check out a new place in Naperville called Red Mango. She was very reluctant to hang up... but I apologized again, and I got a nice thank you before she said good-bye.
I did some research of my own on her side of the story because I was frustrated with her false advertisement comment. I'm now 100% sure that she was never on the TCBY website. There are absolutely no low-carb options listed there. I had a feeling about this while I was on the phone but she sounded so certain of herself, I didn't want to make the situation worse. I did find the website she was at:
Low Carb TCBY and its from 2004!!!! 7 years ago! That's not false advertisement because its not even listed on the official website! Sorry, lady, but you were super wrong on that one. Also, thank goodness Red Mango has yogurt, and she didn't call back trying to shake any other info out of me. Red Mango does not have the low-carb kind (judging from their website), but I wonder if she ever called them up and asked them for more suggestions.
Scenario 2 was just about an impatient customer storming out of the store with her two family members saying "This is taking too long!" while I'm helping someone on the sub-sandwich side for no more than a few minutes. It would probably take her more time to 1)get to a new frozen treats place and 2)order something there, 3) get their order. If she wanted 30 more seconds, I would have been right there. I understand when customers are in a hurry, but at the same time its really embarrassing and rude to should something like that while I'm doing my best to run the place solo for a little while.
Rawr. I'm just hoping that my next [potential] job won't have days like these.
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